Terms, Privacy & Refund Policies

Terms of Service

1. Acceptance of Terms

By accessing or purchasing from mysslpro.com ("the Site"), you agree to be bound by these Terms of Service and all applicable laws and regulations. These terms apply to all visitors, customers, and users of the Site.

2. Services Provided

MySSLPro provides SSL/TLS certificates issued by trusted Certificate Authorities (CAs), as well as related services including installation assistance, SSL auditing, and technical support. We act as a reseller and intermediary between you and the issuing CA. The final certificate is governed by the CA's own Certificate Policy and Certification Practice Statement.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate, complete, and current information during registration and checkout
• Promptly update your information if it changes
• Notify us immediately of any unauthorised use of your account
• Not share account access with unauthorised parties

4. Certificate Use & Restrictions

SSL certificates issued through MySSLPro may only be used on the domain(s) for which they were issued. You agree not to:

• Use a certificate on domains you do not own or control
• Attempt to deceive users or impersonate other organisations
• Use certificates for any unlawful purpose
• Attempt to reverse-engineer, resell, or redistribute certificates without authorisation

5. Payment & Billing

All prices are listed in USD unless otherwise stated. Payment is due at the time of purchase. We accept major credit cards and other payment methods as indicated at checkout. You are responsible for any applicable taxes in your jurisdiction. MySSLPro reserves the right to change pricing at any time, with changes taking effect upon your next renewal or purchase.

6. Renewals

Certificates have a fixed validity period as described at the time of purchase. It is your responsibility to renew certificates before they expire. MySSLPro will send renewal reminders via email, but we are not liable for any consequences resulting from an expired certificate. Auto-renewal, where available, will be charged to your payment method on file.

7. Limitation of Liability

To the fullest extent permitted by law, MySSLPro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability to you for any claim shall not exceed the amount you paid for the specific service giving rise to the claim in the 12 months preceding the claim.

8. Indemnification

You agree to indemnify and hold harmless MySSLPro, its officers, employees, and partners from any claims, damages, or expenses (including legal fees) arising from your use of the services or violation of these Terms.

9. Termination

MySSLPro reserves the right to suspend or terminate your account and revoke any issued certificates at its discretion, without notice, if we believe you have violated these Terms or engaged in fraudulent or abusive behaviour. In such cases, no refund will be issued.

10. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through binding arbitration or in a court of competent jurisdiction.

11. Changes to Terms

We reserve the right to update these Terms at any time. We will notify registered users of material changes by email. Your continued use of the service after changes are posted constitutes your acceptance of the new Terms.

Privacy Policy

1. Information We Collect

When you use MySSLPro, we may collect the following categories of information:

• Account data: name, email address, company name, billing address
• Order data: domains, certificate type, transaction history
• Technical data: IP address, browser type, pages visited, referring URL
• Communication data: support tickets, live chat transcripts, emails

2. How We Use Your Information

We use your information to:

• Process and fulfil your certificate orders
• Send order confirmations, renewal reminders, and invoices
• Provide customer support and respond to enquiries
• Improve our website, products, and services
• Comply with legal obligations and prevent fraud
• Send promotional communications (with your consent, and unsubscribable at any time)

3. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share limited data with:

• Certificate Authorities (required to issue your certificate)
• Payment processors (for transaction security and fraud prevention)
• Service providers acting on our behalf (email, hosting, analytics) under strict data processing agreements
• Law enforcement or regulatory bodies when required by law

4. Cookies

We use cookies and similar tracking technologies to operate and improve our site. These include strictly necessary cookies (required for the site to function), analytical cookies (to understand usage), and preference cookies (to remember your settings). You can control cookie preferences through your browser settings.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order and transaction data may be retained for up to 7 years for legal and accounting purposes. You may request deletion of your data at any time (subject to legal retention obligations).

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of your personal data
• Right to rectification — correct inaccurate information
• Right to erasure — request deletion of your data
• Right to portability — receive your data in a machine-readable format
• Right to object — opt out of certain processing activities

To exercise any of these rights, contact us via a Support Ticket.

7. Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security reviews to protect your data. No method of transmission over the internet is 100% secure, but we take all reasonable precautions.

8. Contact

For any privacy-related questions or requests, contact us via a Support Ticket.

Refund Policy

Standard Refund Window

You may request a full refund within 30 days of your original purchase date. To initiate a refund, open a Support Ticket with your order number.

Refund Eligibility

Revocation Upon Refund

When a refund is issued for an active certificate, the certificate will be revoked by the issuing Certificate Authority. This means browsers will no longer trust the certificate, and your site will display security warnings. Please ensure you have a replacement in place before requesting a refund on an active certificate.

Processing Time

Approved refunds are processed within 3–5 business days. The time for funds to appear in your account depends on your bank or payment provider and may take an additional 2–5 business days.

How to Request a Refund

Disputes

If you are unsatisfied with a refund decision, please contact us to discuss. We ask that you contact us directly before initiating a chargeback with your bank, as chargebacks may result in account suspension and can delay resolution significantly.